Thank you for shopping with DecorPuzzles.com.
We want you to be completely satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand your rights and options.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
Certain types of goods are non-returnable, such as:
- Digital downloads or design templates
- Personalized or custom-made items
- Gift cards
To start a return, please contact us at mixtertopo22@gmail.com with your order details. Our team will provide instructions for shipping the item back to us.
2. Refunds
Once your return is received and inspected, we’ll notify you by email that we’ve received your item.
If your refund is approved, it will be processed automatically, and a credit will be applied to your original method of payment within 5–10 business days.
If you haven’t received your refund after this period, please check with your bank or payment provider before contacting us again.
3. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at
mixtertopo2@gmail.com
4. Shipping Returns
You will be responsible for covering your own shipping costs for returning your item unless the return is due to our error (e.g., damaged or incorrect item).
We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
📧 mixtertopo2@gmail.com
🌐 www.DecorPuzzles.com